We have office throughout the UK but needed a base in the South East which would be convenient for our customers in the region to reach. Given its proximity to Heathrow Airport and the motorway network, location was the key consideration when we started looking for services office space in the Slough area. However, once we visited Churchill House, it became clear that the facilities provided by MSO Workspace were much better than those offered by competitors, so we decided to base our business in the unbranded MSO Workspace Business Centre at Churchill House in Slough
The business centre is very professionally managed and the dedicated centre manager and her team always receive our visitors in a professional and courteous manner. This includes helping them to park in the allocated spaces.
The business centre is presented very well; the reception area, kitchen and shared areas are always kept clean and the vending machines are well stocked with a good range of snack.
In terms of MSO going above and beyond the expected level of service, we had a situation recently when we suffered a complete communications failure and lost all internet connectivity. This was caused by one of our staff during an internal furniture move. MSO took charge of the situation and kept our business functioning by handling the scanning and printing and forwarding emails to our other sites on our behalf whilst they found a permanent solution. MSO would have been justified in charging us for this additional work but they didn’t. This demonstrated their care and commitment to ensuring that our business and reputation was protected and also was a good example of how MSO gets things done quickly. Effectively, they had a business continuity solution for us.
For the future, we are confident that with MSO, we have the added flexibility that we can upscale and downsize our operations as our client base changes. MSO is always approachable and prepared to assist. We plan to revisit its Business Centres in Manchester and hope that MSO can open new centres in the areas we would like to expand.
I am happy to nominate MSO Workspace for the BCA Awards