Customer Service Representative

Purpose:
The Customer Service Representative (CSR) in conjunction with the rest of the centre team plays a key role in delivering an exceptional professional and friendly service to all business centre customers, visitors and prospective clients.


Key Areas of Responsibility:

• First point of contact for new and existing customers or visitors, therefore providing an exceptional impression and service is essential
• Responsible for the day to day running of the centre and providing services including; carrying out general centre checks daily, handling calls from various internal /external clients as well as various areas of the business, managing meeting room booking system, preparing offices for move-in/ move-outs
• Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries
• Resetting meeting rooms to accommodate bookings
• Administrative services include; delivering client mail, answering client phone calls, sending client packages, ordering client office supplies
• Ability to demonstrate ownership of the centre and ensure the centre is ‘show ready’ at all times
• Ensure continuous upkeep and standards of the business centre to include; offices, meeting rooms and communal areas
• Contribute to the overall revenue of the centre by identifying opportunities to promote the products and services
• Duties may vary depending on centre needs
Key Skills and Experience:
• Exceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continuously changing situations
• Effective and professional communication skills, both written and oral
• Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
• Working knowledge of Microsoft Office Suite, including MS Word, MS Excel, MS PowerPoint and MS Outlook
• The ability to understand further programmes to assist in the day to day centre operations
• Ability to operate standard office equipment

Key Competencies:
• Ability to build and maintain strong working relationships
• Good Admin skills
• Excellent Customer Service Skills
• Embraces Change and Takes Ownership
• Good Time Management Skills
• Good Communicator
• Team Player

Job Type: Full Time

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